Q
How Can I trust your company?
SINOALUU: SINOALUU is a Gold supplier with over 18 years experience. In addition, our factory is verified by BV, TUV, AWA (Australia Windows Association), and SAI GLOBAL every year.
Q
Are you a Trading Company or a Manufacturer?
SINOALUU: We are 100% a real manufacturer and we also have a branch in Australia.
Q
Do you win AS2047 Standard?
SINOALUU: Yes, we win AS2047 standard for all our doors & windows, and also we have AS2208 & UL & EN standard for glass, as Australia, New Zealand, and Canada are our main markets.
Q
What is your manufacture time?
SINOALUU: 25~45 days after deposit and drawing confirmed.
Q
Do you accept customized design and size?
SINOALUU: Yes, sure. The design and size are all according to customer customized choice.
Q
What is your warranty? What do we do in case of problems?
SINOALUU: 5 years quality warranty is provided, including frame unfading nor peel-off, hardware and accessories working properly under correct operation. 50 years warranty for German hardware. In case of our quality problem, we will provide replacement by international courier. Immediate delivery of replacement parts if available in stock; if not stocking, the time will depend on material ordering time, which is normally 10-15 days.